The current pandemic has caused a dramatic change in U.S shopping behavior in-store. Availability is now prioritized by shoppers over the quality of the product. Concerns about catching the virus and product shortages such as toilet paper have all caused the shift in priority. Store managers and owners should consider these new priorities and implement them into their current operations. For example, setting up online ordering for pickup in-store guarantees that the product is in store. Being able to adjust and understand consumer shopping behavior will position your organization more likely to succeed. Make sure to check out the infographic below for creating a convenient and safe shopping experience.
Infographic created by First Data, a merchant processing company